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23rd May 2022


When initially phoned the service at 8pm was told it would be a maximum of 6 hour wait for a phone call from the doctor which the doctor phoned after 7 hours but I got an appointment immediately. Doctor was lovely and listened to me and ensured that I received the best care as my blood pressure was extremely high on one machine so he went and got another machine to double check

Suggested improvements
Timely when promising patients it would be 6 hours to ensure that it is within the 6 hour window.

Experience
Dignity/Respect
Involvement
Information
Staff