Share review of Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2021-06-03 Person 1 5 0

I went to the hospital because I had a severe bleed coming from my back passage. The first doctor I saw was fine, he talked me through what would happen. The doctor told me there wasn’t any piles or rips around my anus but because of the heavy bleeding he couldn’t see where it was coming from. The doctor told me he was sending me to another doctor and then referred me to the surgeon. I went to see the other doctor (A&E) and he was awful! The second doctor couldn’t understand why the first doctor wanted me to see the surgeon and then decided to phone the surgeons directly. The doctor had an argument with the person on the other end of the phone (whilst I was there) because the surgeons wanted to see me but the doctor didn’t feel the need for me to go. The doctor told the surgeon and I quote “look at it this way, if I send this patient to you, it’s another patient you have to deal with today” he also said to the surgeon “he’s not got a bleed anymore” bearing in mind he’d not even looked at my back passage at this point, I told the doctor I was bleeding and he got it wrong! The doctor then said to me to lay on the bed so he could examine me. He didn’t give me any warning what he was going to do he just shoved his finger up my bum quite aggressively. The doctor said my anus looks very healthy, there’s nothing there but the bleeding is quite severe, he gave me a prescription for pile cream (when I don’t have piles, just a lot of blood) I asked the doctor will this stop the bleeding and he said “yes, I think so” I’ve been to my doctors again since then, they have taken bloods and got me in for an endoscopy which is more than that doctor did for me.

Be more respectful to patients Be more caring to patients Get to the bottom of the problem instead of sending you home with a prescription that is not needed and making me feel like I was just a tick box