Share review of Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2023-01-05 Person 3 5 0

Unprofessional doctor that started the consultation by putting a sweet in his mouth. Minimal communication, I had to ask what the outcome of the chest auscultation was?! He gave me ABX and an inhaler with no explanation on how or when to use- luckily I’m a CNS so have the experience and knowledge but regardless communication needs to be better!

Train staff to communicate effectively and in a timely manner. Attended for a appt at 5 and no mention of them running behind, overheard receptionist then state 50 minutes late. From appt to being seen I waited 1h50 and the lady to the side of me who had also been referred through to UTC from 111 had an appt 30 mins later than mine but was seen before me?! Boiling hot waiting room with NO ventilation which doesn’t help in winter with multiple winter bugs circulating.