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28th February 2023


The waiting time was too long.

Suggested improvements
I was told I was on a 2 hr waiting list for a clinician to call me back, I was warned it could be longer, 5 hours was a bit too long to have to wait. I was given an appointment for 7:15pm in arriving I was told that there was a wait, we read a note saying that there was a wait of 4 hours. Seemingly there was only 1 doctor on duty, had I been that doctor I would have ran from the building, totally unrealistic to expect 1 person to see the amount of people that were waiting to be seen. My husband decided that I was too ill to wait there we informed the reception that we were leaving. I saw my own doctor the next day. I had had cancer surgery in the 13/02/23 which was why I was anxious to see a doctor.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Food
Rating not given.