Share review of Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2022-02-16 Person 4 5 0

The department was very busy but the staff were all very calm and tried their best to keep it all moving.

I was referred to urgent care by 111 but when I arrived I was sent out yo A&E to register to then be sent back upto A&E! You are all on the same team so communication needs to be improved. Also then the Receptionist then proceeded to phone someone after I had been booked in and loudly explain what had happened ( she was worried she would get in trouble because it still had on the notes that I was waiting for a call back, when I had already had that call) whoever she was talking to must have asked her what the call notes said because she then read them out, very loudly so the entire waiting room could hear all of my symptoms. Totally unacceptable and fails patient confidentiality. It was very busy the night I attended and I do feel the staff even though immensely under pressure, did their absolute best to get patients seen as soon as they could.