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14th January 2023


I had an appointment at 1.15pm, they said that it would be a slight wait, 5 hours later I still wasn't seen, I then got told it was based on severity and if someone who just walked in was iller it would be them first, it turned out I had a severe ear infection and got put on high dose antibiotics.

Suggested improvements
Better receptionists, more doctors than 2 on, be honest with wait times, security in room

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Food