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8th November 2023


Had an appointment at midnight only to be told on arrival there was a 3 hour wait. Patient unable to sit in busy room in middle of night for 3 hours so was taken home.

Suggested improvements
If appointment made stick roughly to time , having rung 111 about 7.30 pm we might has well have sat in a&e from then and hopefully seen someone sooner.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Food