Share review of Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2022-03-23 Person 3 5 0

The urgent care team was great and I couldn't fault them. However, I wasn't instructed on where to go in the hospital. I went to the A&E desk to ask where to go and they said you are supposed to be here gey in the queue as there is no such thing as 111 appointments. The receptionist at A&E should have directed me in the right place. When giving information about my condition to the receptionist at A&E, she mocked me for how I spoke and made me feel stupid. Her colleague sat next to her even laughed at me. This is not the type of behaviour to expect when in an emergency environment.

Train your receptionist staff to give respect to all patients and guide them to where they need to go.