Share review of Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2021-06-04 Person 3 5 0

The Doctor I saw was lovely polite listened to me an throughly assessed me a treated me accordingly she was brilliant The lady who took my call when I rang the out of hours was very rude to me made me feel i was an inconvenience to her also the call cut off an she never rang me back, previously when this has happened the caller had rang me back I wasn’t expecting a call back from a clinician but 3 hours later a GP rang me back what concerns me she called me Hayley nightingale when my name is Louise I feel I wasn’t listened to by the call handler due the the fact she put wrong name for me also she didn’t bother caller me back when our call got cut off I spent 3 Days in hospital this week had some complications an also painful side effects from medication It turned out I needed antibiotics had the GP not called me back I would of been left untreated an not wanting to call back as it’s seemed I was an Inconvenience

The call handler could of spoken to me better instead of being rude to me I understand the NHS is stretched an as I’ve spent time in A+E then on the ward prior to this I know there is high demand this doesn’t excuse the call handler to speak to me as she did n to not bother ringing back to inform me I would get a call back from the Gp that evening just because it was a busy time when I rang