Share review of Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2023-12-28 Person 2 5 0

To start with I was checked in to be told they were 2 hours behind. Then after 15 minutes of being sat in the waiting room I was phoned and told I had been sent to the wrong location due to a member of staff booking me in at the wrong place. This increased the already long wait to be even longer. The waiting rooms was full with people sat on the floor and in the corridors and the room was so hot without only a small fan to air out the room. When I was eventually seen the doctor was quick to rush me out the room and didn’t prescribe me anything to deal with the symptoms despite tests showing signs of a potential infection. He just told me to drink plenty of water and sent me on my way so now I am still suffering nearly a week later. The whole experience was awful and has made me lose trust in the system.

In the future make sure that patients are booked into the correct systems and if the wait times are much longer than the appointment time made get in touch with patients so they can wait at home rather than in an overcrowded waiting room. Also ensure doctors actually listen to patients concerns and get to the bottom of symptoms. There was also a lack of staff working and this could be improved if there was to be more doctors and staff scheduled each shift. Also more seating in the waiting room and better ventilation is needed.