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Doncaster Urgent Treatment Centre 2022-11-23 Person 1 5 0

I made an appointment for 16:30. Got to the fest the woman told me I didn’t have an appointment. Showed her my text message which said face to face appointment at 16:30. She took my details and told me to sit down and she would deal with it. After an hour and a half went by I went back up to the desk to ask what was happening as people had been seen before me who had just got there she replied ‘ya and those people have an appointment’ I replied ‘so do I’ to which she then asked if I was Joanne I said no you just took all my details and told me to sit down whilst you sort it. She went through her bits of paper and found me and said I wasn’t on the system I said yes I know we’ve been through this i shows you my text and you said t you would sort it to which she replied there’s nothing she can do. I explained I’d been the night before and the doctor wanted to admit me it and told me I most come back if it’s any worse. She still wouldn’t let me see anyone. Asked her and her manager for their names and they refused to To give them. This was 15/11/2022

You could have spoken to me more nicely and professionally. You could have actually done what you said you were going to do .