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5th January 2023


Despite being extremely busy, the staff were attentive and calm and took the time needed without rushing to assess reasons for the visit to the urgent treatment centre.

Suggested improvements
The waiting area could benefit from a vending machine for a hot drink/ cold drinks, as a 6hour wait without a drink (other than water from a communal jug) wasn’t good. We could have walked to another area of the hospital, but would have risked missing being called by the doctor.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Food
Rating not given.