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24th November 2021


Advised on telephone appointment at 8.15 after managing to get a lift to dri for the appointment I arrived to be told there was a delay but they could not tell me how long. After hearing patients and noticing the amount of sick people laying around on floors etc I asked the receptionist again who told I could be waiting for up to 4 hours I asked her to remove me from the list as my lift couldn’t wait this long When your given an appointment time I expect to be seen within at least 30 minutes either way of the appointment time Disgusting service Should be warned when the go phoned and books you in !!! I work for the Nhs and couldn’t be more embarrassed by the fact with care I have received lately

Suggested improvements
Every thing

Experience
Dignity/Respect
Involvement
Information
Staff