Share review of Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2021-10-04 Person 2 5 0

Because I have no condition.

An appointment was booked for me at 00:15. There was a family with a child no more than 6 months old. They had been there since 22:00 for a 22:30 appointment and still hadn’t been seen at 00:30. If you’re going to give people scheduled appointments, a two hour wait after a specified time really isn’t acceptable. While I understand delays happen, phones are a thing. You could call patients and inform them before they make, in my case a half hour journey to be told you can’t give a time scale for actually being seen. My outcome was that I cancelled my appointment. Not because I didn’t need it, but because the service was already overstretched and there were babies waiting in corridors to be seen. In my opinion, this is very poor and shouldn’t be happening.