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8th November 2023


I only had a telephone consultation prior to going to the urgent treatment center, to deal with a chest infection/ and was on a course of antibiotics which was about to end, and still feeling very ill & I needed a further corse of antibiotics, plus it was a week end so not being able to see a doctor until the following Monday. I was told that a further corse could not be given over the phone/ and that I had to see a doctor to be examined. Before any further medication could be prescribed. I was very grateful for the care that I received at the treatment center. The doctor that I saw was one of the nicest people that I have been fortunate to meet, and I am very thankful.

Suggested improvements
The only complaint would be the waiting time, I had a 9-15pm appointment, but it was 10-40 before I could see the doctor. But I was still grateful for the appointment.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Food