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4th April 2022


Receptionist was rude, I was in doncaster moving my parents from Kent, I was going back with the removal firm and had contracted a chest infection. I had an appointment and after waiting a hour I explained the situation to the receptionist and told her I can't stay much longer as they are finished and waiting to go home and she responded well that's your choice. Which of course it wasnt. She didn't do anything to try and help me and I had to drive home 6 hours struggling to breathe

Suggested improvements
Better and more understanding staff

Experience
Dignity/Respect
Involvement
Information
Staff