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12th November 2021


We arrived at a&e approx 11.45am seen by nurse sent to urgent care unit waited 3hrs plus before being seen by doctor who said needed bloods and exrays sent back to a&ewhere waited another 2hrs to be seen to be told did not need bloods or exrays as it was artheritusin total 7hrs totally unacceptable needs to improve on the 4hour targets

Suggested improvements
Stop passing people from a&e to urgent care unit to hit 4hour targets.

Experience
Dignity/Respect
Involvement
Information
Staff