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29th June 2023


I was the longest patient to be seen, I was waiting 7 and half hour, I had to find child care, which is hard enough itself, to then majority but not all staff act as if they didn’t want to be there, I appreciate the NHS is understaffed but they still have a duty of care, to keep their patients updated, looked after and made to feel safe.

Suggested improvements
- Update regularly - Give time scales (even rough ideas) - Have private room to be able to talk to the triage nurse without everyone listening and watching - Make people feel welcome

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Food