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24th May 2023


Basically allthough feeling guilty at attending with what I concidered a minor ailments; allthough very painful. I had previously called in to my local pharmacy; in order to obtain a diagnosis; there I was advised I needed antibiotics; as the diagnosis was an infection. I visited my GP practice; where I was informed of no possible access to a GP until Monday; it now being Friday & my painfull finger requiring attention; I was advised to dial 111. Reluctant to dial 111; I called in to Sandringham Rd clinic; where I was advised to dial out of hrs service. Feeling guilty re going to AE for a minor ailment; all the pain dictating otherwise; in I went. This is where the praise to NHS from me is well deserved. I waited in line for about 10 minuets. I was seen & details taken followed by assessment nurse consultation. I sat reading a paper for about 5 minutes I was asked to call in to e.ergency treatment area. Again details taken & I was seen by a doctor. The doctor diagnosed a strained tendon & much to my interest; explained in great detail; why my finger was not infected I was provided with a prescription for the pain & inflamation. I changed the prescription; back at the pharmacy; where the innitial wrong diagnosis was given; I chose to avoid the pharmacist I innitial consulted. Following advise as given by DRI AE Doctor; I took the med over the 3 days; no loner as advised. Hey presto; My finger is now pain free & I am back attending fitness classes. As an add on; I personally think our NHS is over worked. Under pressure & understaffed. From me to you NHS; Thank You Very Much The public & patients in my view; need in my view; require more understanding & patience. 10/10 & a Gold Star from me.

Suggested improvements
No all efficiency needs in place; more doctor's available.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Food
Rating not given.