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30th May 2022


Arrived after calling 111, given appointment in a&e, saw in a&e, sent to acute med, sent back to a&e. Total time so far, 3 hours. Checked in at a&e, went through to second area, predicated wait time, 12?hours. After 2 I left as I was in so much pain and so uncomfortable on chairs, I need to lay down. There was a gentleman there with suspected pneumonia who had been waiting 8 hours.

Suggested improvements
Spoke to people, instead of checking in and say doctors will see you shortly, be honest. Doctor in acute very good and asked lots of questions. Nurse in a&e seemed generally disinterested finding the quickest way to move along without full diagnosis or feedback.

Experience
Dignity/Respect
Involvement
Information
Staff