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16th November 2022


I was told by my doctor she had booked me in at the urgent care unit as I needed seeing immediately to rule out what she thought I had, I went through the urgent care unit was empty and they had no knowledge of me being sent through she said I was the fourth person who had been sent by a doctors surgery and it hadn’t been booked in I was told I needed to book in at A and E I went through to book in to find the waiting time was EIGHT HOURS this was 7.45 in the evening that means I would have been there all night alone so I decided to go home.

Suggested improvements
I could have been booked in as I understood by the doctor I was what’s the point of A and E being so overcrowded and not one person being in the urgent care centre

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Food