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3rd November 2021


Appointment with Doctor at 23.30 waited until 00.15 then seen by a non Doctor who did not know what they were doing. Then at 00.45 walked me into A&E to have a blood test because of a false blood pressure reading. Then AE took me into examination did oxygen again finger and blood pressure no blood taken then asked me to wait in waiting area. At 02.30am 14 people waiting I asked at A&E reception who was it that brought me into A&E and reception said they did not know they never seen that person before a complete waste of taxpayers money and waste of my time I left A&E at 02.35 am.

Suggested improvements
My Doctors at Regents square would not see me for a chest infection but I could ring the triage next day or same day service down the road from Regents Square. I rang same day service even after explaining symptoms they insisted on asking irrelevant questions connected to heart attacks and strokes. The call handler she then told me she was immediately dispatching an ambulance. I said no not required let me speak to a professional she told me a Doctor would ring me who I did speak to at about 10 pm after questions the doctor offered me to visit him at the DRI at 23.30 which I accepted. The GP service needs modern facilities more resources you would save money and time

Experience
Dignity/Respect
Involvement
Information
Staff