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27th January 2024


I had to collect a prescription which should have really been given to me on discharge from A&E 6.30am Sun 23 December 2023 - Christmas Eve. I'd been in A&E since 7pm on Sat 22 December after being advised by 111 - I'd had chest pains during the night/early morning of 21 and 22 December. I was discharged from A&E with a diagnosis of Angina and that I needed to go and see my GP to get Aspirin and a Glyceryl Trinitrare spray.I asked the Dr at A&E if they could give me a prescription she said No. I told her as it was Sunday and then Bank Holiday 25th and 26th December my Dr's was closed.She told me to go to a Walk in Dr's! I phoned Cavendish Court who arranged for me to go to your UT Centre and they booked me an appointment for 3.15pm. The Dr there apologised to me for A,&E not giving me a prescription/the medication as he says they should have.He was helpful, calm and efficient. I wasn't waiting - he was on time for my appointment and came out into the Reception to call my name. I can't praise him enough or the Centre. The waiting room was calm and pleasant as we're the receptionists.

Suggested improvements
Nothing at all. Thankyou.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Food
Rating not given.