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14th December 2023


I saw the doctor who was very kind but I had been sent for pain relief after contacting 111. She did not give me pain relief as she was concerned about my breathing so she took me into A&E and booked me in there. I waited 8 and a half hours to see a doctor, still without pain relief and when I saw a doctor at 4.30am I was finally given a nebuliser and medication. I finally got home nearly 13 hours after leaving home.

Suggested improvements
I sat 8 and a half hours in great pain on a hard chair in A&E. It would have helped if I had been given some pain relief earlier as that is what I went to the out of hours emergency doctor for.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Food