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11th April 2022


I am partially deaf but use an aid. I got an ear infection and was hoping it would ease after a few days. But by Sunday it was worse so called the out of hours on Sunday morning. Bith the lady on the phone and the doctor where sympathetic to the fact I couldn’t hear. The doctor also picked up my BP was a bit high and I should see my own doctor this week. I got the medication I needed and am recovering fine.

Suggested improvements
I know waiting times are always tricky to stick to and we waited half an hour but better than my own go sometimes

Experience
Dignity/Respect
Involvement
Information
Staff