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Doncaster Urgent Treatment Centre 2023-09-06 Person 1 5 0

I was sent to the urgent care centre from 111 but when I arrived, I was told that I did not have an appointment and there were many other people on their phones in the same situation. I centre was overcrowded and there was nowhere to sit. I then got a phone call from 111 telling me my appointment was made incorrectly and I would need to wait several hours if I wanted to be seen. This was not an option for me as I had a 2 day old baby that I had left at home (I was seeking an opinion on suspected DVT in my leg following giving birth to my daughter). I ended up leaving the centre and going home with no medical advice and just hoping that I didn’t have a blood clot.

Given me an actual appointment. Perhaps disband the 111 service who were at best pointless and at worst a hindrance who I had to call 3 times throughout the day and each time answer the same questions with no consideration of my medical context.