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13th September 2022


The appointment was made for my daughter in law who is Australian and was staying with us with my son for a family visit. She had become very unwell with tonsillitis and needed treatment. The staff from the 111 team treated her with kindness and were pleasant. The staff in the urgent care centre were fabulous, explaining the system here and gave her excellent treatment and advice. The centre was very busy but the staff kept smiling and pleasantly chatting to patients, reassuring young parents there with babies and children. Thank you so much for your care.

Suggested improvements
Nothing - the centre was busy which meant we were seen an hour after appointment time but we were grateful to be given an out of hours appointment.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Food
Rating not given.