Share review of Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2023-01-05 Person 3 5 0

The care I received by the doctor was fantastic, he wasted no time in getting to the bottom of my symptoms and giving me remedies. The receptionist was absolutely lovely, she is kind, attentive and must have the patience of a saint! This lady definitely doesn’t have an easy job giving the recent stress of waiting times but she approaches it with class, professionalism and sensitivity, she’s truly one of a kind. My criticism would be the waiting times, especially when most of the patients do have appointments. I was finally seen 3 hours 30 minutes after my appointment time.

Now I know that you’re under a lot of pressure, underfunded and over worked, and I know there’s no magical way for you to fix this overnight. But I can’t help but wonder if there would be a way for you to Inform patients of the wait time before they enter the centre. For example an automated text service, like the one for the survey informing patients of their appointment time and the current waiting times, maybe offering them to check in online and come in person a certain amount of time before they would be seen. Also I did see a lot of people asking at reception to see how long it would be and a few people leaving which obviously creates more of a backlog, so maybe that could help with this.