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15th November 2023


I wanted to thank the health care worker named Phoebe who took my baby daughter's observations 14 11 23. My daughter had spilled cold water down her babygrow whilst in the waiting area and she was wet through. This caused me to feel anxious during a long wait. When called in to be examined, Phoebe provided her with a spare, dry babygrow which was just perfect. She also delivered friendly and attentive care second to none for which I am really grateful. Secondly, the doctor we saw that day (who works at St Vincent's medical centre) was thorough and very kind and patient with my daughter. He also put my mind at ease and allayed some of my anxieties. Despite the long wait, which is understandable as the NHS is very stretched to capacity, these wonderful members of the NHS can easily go unnoticed and overlooked. I just want to thank the workers for all they do and for their enthusiastic care and support in these hard times.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff