Share review of Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2021-06-05 Person 3 5 0

The receptionist was rude. I told her my appointment was at 7, i understand alot of children and babies was there that needed being priorities. I felt like i was going to pass out, i asked when i was in next? she just said... i don't know what order you are. Other patients walked out because she wouldn't tell them the order. I didn't mind the wait if i could go outside for air but none of us was allowed to leave or you would loss your space. The first receptionist was nice and said... Don't worry you've you appointment, you won't be waiting 4hrs as you have an appointment. The second receptionist.... didn't even look at the list to tell me or other people where they was. Three people walked out and did nothing to help them. It wasn't the wait time that bothered me at all, i wasn't allowed to leave the area. She keep telling people different information it was they aren't working on appointments order today, its the order you check in from. Than the next patient was... you're to early for your appointment, i won't check you in. I asked her again and she did say, ill see where you are on list, but she could have done that initially. When i did see the doctor, i did get great care. The wait time didn't bother me, it was fact she refused to look at list and tell people approx order and i wasn't allowed to leave the area. I had an operation on Tuesday for a miscarriage, G5 ward was amazing and great care from start to finish, i am going send them good feedback over.

Tell people the order they are on the list and allow people to leave to get air and come back, even if its 15 minute only.