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Doncaster Urgent Treatment Centre 2022-04-04 Person 4 5 0

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The service we received at the hospital was excellent, however getting to that point was dire. After ringing 111, and waiting 25 mins the first time, and 35 mins the second time (each time answering the same set of questions), we finally got an appointment at the Urgent Care Centre at DRI, at 1am on Sunday morning. I thought my wife would be too ill to go, but she rallied enough to make the appointment. The 111 advisor said we would receive a call from a doctor within 2 hours of my first call to them, so after 5 hours I had to call again and wait 35 mins to get through, went through the same set of questions yet again. This time the "doctor" call came through after 20 mins, with the appointment being made for 1am. Never having been to the Urgent Care Centre before, I rang DRI to ask where it was in the hospital. I was put on hold for 5 minutes, then cut off. I rang again, and after another 5 minutes got the answer. At about 10.20pm. We got another call from the "doctor, a different one), to arrange an appointment. She didn't realise that this had already been done. Both these calls were from Blackpool, and it seems incredulous that the communication within the organisation is so bad.our frustration levels were at an all time high, with my wife on the floor in the bathroom trying to answer questions in between vomiting sessions. The reception on the main switchboard at DRI didn't know anything about the Centre, the first answerer didn't know where it was located in the hospital ! Thankfully my wife was dealt with much better at the appointment itself.