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22nd December 2022


Reason for visit I was sure I had Quincy which I have had before After contacting numerous medical departments I was told I had an appointment booked for 11:15. So after waiting around at home for 3 hours (in pain) I arrived at the hospital 30 minutes early to be told it was first come first served. The problem is not first come first served it’s been held back for 3 hours before been able to join the queue. I hold this as part of the problem resulting in returning the following day the A&E and ending up with a night stay

Suggested improvements
I understand things are easier said than done but I know if I had been put in front of a ENT specialist for 5 minute I would have had faster more effective treatment

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Food
Rating not given.