Share review of Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2022-06-06 Person 2 5 0

As I arrived at the urgent care centre the receptionist told me I was booked in. There was apparently a problem with the booking system. He did resolve it in the end and was relatively polite. The doctor I saw did not introduce himself or his role. Working in the NHS I know that this is unacceptable but personally I find it rude also. He didn’t give me the time to fully understand my concerns. He was more interested in telling me that a medication I was taking wasn’t for the reason I was taking it (which had no bearing on the reason I was in the urgent care centre anyway). He kept asking if I was sure it was the right medication. When I assured him it was as an off licensed drug he shook his head and continued asking questions not letting me go back to the list of medications I take routinely. He came across as very uninterested and even when I broke down in tears he didn’t seem to have any caring nature about him at all. I felt worse for attending the urgent care centre.

Staff should be courteous and polite - introductions go a long way. Time should be given to explore symptoms and concerns. If you are told something and you question it’s accuracy don’t keep going back over it convinced you are right and the patient is wrong. I might be in urgent care centre but I am not stupid.