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8th November 2023


Mum had an infected wound on her foot. She got antibiotics prescribed by urgent care but they didn’t have the facilities to clean or put a dressing on her foot which I found completely bizarre as we were in hospital and next to the A&E department. We had to book another appointment at the walk in centre for the following day for it to be cleaned and dressed. I thought this wasn’t great as her wound was very infected.

Suggested improvements
As above

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Food
Rating not given.