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Doncaster Urgent Treatment Centre 2023-10-13 Person 1 5 0

My daughter presented herself twice at Mexbrough hospital with a NEW injury. She had a deep purple bruise just above her left knee at the rear. She suffers from accute premature menorrhagia - in her case she constantly bleeds with a pause of a couple of days between bleeds. We were naturally very concerned about this bruise because it literally appeared overnight. Mexbrough staff were VERY rude and on both occasions told my daughter she could not be seen and had to go to DRI. We spoke to 111 as the waiting time at DRI was 5 hours. 111 were absolutely fantastic! My husband took my daughter to DRI eventually and they waited around 3.5 hours. DRI staff were helpful. My daughter then saw her GP who sent her to DRI for a blood test. When we presented ourselves at DRI for the blood test it was 16.06 on Tuesday. We were turned away and told they could not do this as it was after 4,pm. Nobody else was there. My daughter had sat a GCSE mock and had had a 6th form interview which is why we arrived at that time. The nurse refused to listen to our appeal eventhough we were 6 minutes after 4 and nobody else was waiting. This, in my opinion, was a huge let down. No empathy, no interest in why my daughter needed a blood test, no interest in her mental health or physical health so yes, I was extremely upset. In my opinion Mexbrough hospital and DRI bloods have been a huge disappointment

Listened, empathised, treated