Share review of Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2023-10-13 Person 4 5 0

We was advised when we got there that there would be a 1-1.5 hour wait, baring in mind the appointment given for a 3 year old was already 9pm. We was fine with this as we understand the current huge demand on the service. In total it was around 2 and a half hours before we was seen, however during the wait it was like there was no rush what so ever. Doctors were coming out to call patients for their appointment, 5 minutes later the patient would come out and leave but then said doctor wouldn’t be seen again for another 30 minutes. Surely a 5 minute appointment doesn’t then take 30 minutes to write up any notes? There was a lot of children in the waiting room, so you’d have thought one of the main priorities would be to ensure they were seen and treated in a timely manor. When we finally saw the doctor we was told our daughter had an infection, and that her sample would be sent off and we would hear back from our GP by Tuesday. She advised that they may request for the antibiotics to be changed. Turns out our daughter didn’t have an infection at all, and has been given antibiotics for no reason. Whether the test the doctor did isn’t as accurate compared to when it’s sent off then who knows, but it felt like she also didn’t want to just tell us our daughter was fine despite symptoms stating otherwise after being kept waiting for 2.5 hours.

Maybe a more proactive approach from the doctors working, I understand they’re long, busy shifts, but surely their own stress would be reduced if it didn’t take 30+ minutes to do notes between every patient and then always having to go out and see a packed waiting room with annoyed and bored patients.