Share review of Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2021-06-28 Person 1 5 0

I didn't end up receiving care in the urgent care centre due to the process of having to go via A & E first- something not explained by the out of hours service I used or 111. It took an hour to be seen by an assessment nurse in A and E who redirected me back to the urgent treatment centre I was advised to go to in the first place. The waiting room was so busy there were no seats available (I had a leg injury which hurt to stand on) and social distancing was not possible, with some not wearing masks. An advised 4 hour wait in there felt very unsafe and so I left to seek alternative treatment.

The process of having to go via A & E to be referred to urgent care needs to be clear and communicated by 111 or out of hours GP practices as this adds hours on to the process. The lack of space in the waiting room and no covid procedures being followed made it feel very unsafe. Many went to stand in the corridor. It felt safer to leave.