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22nd December 2023


I had an ear infection (something that I have regularly and the nurse barely checked me and said there was nothing wrong. I told him I had a little nodule behind my ear and he didn’t check. He was rude and abrupt. I asked for a second opinion, was sent to DRI, waited for about 90 minutes to be told the doctor could not give a second opinion. I was in agony and was not treated. It was outrageous! I did get the usual medication over the internet and treated myself. Felt disrespected and mistreated

Suggested improvements
Be honest and don’t make your patients wait for something I couldn’t have (second opinion)

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Food
Rating not given.