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Doncaster Urgent Treatment Centre 2021-10-17 Person 2 5 0

My son arrived with a wheeze which wasn't being controlled with his blue inhaler. Was advised there was a long wait, not satisfied my son was okay I asked them to look at him there and then and was told his observations were poor and low. He was informed to have back to back inhalers every 10 minutes, to which they forgot after the giving him his first one! The staff didn't have any clue that night and folded with the pressure of so many people waiting to be seen.

Communicate more with patients. Don't take your stressful day out on people, treat people with respect & not lecture them. Do your job but faster, many staff were sat around talking for ages doing nothing!