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3rd August 2022


There was long waiting time which is understandable. Towards myself staff were polite , pleasant and helpful. When people who were waiting complained to staff about waiting and other things , staff remained polite, pleasant and helpful. I did have to wait a long time, but it was worth it as the doctor had patience and diagnosed my problem quickly. I feel a really good team effort by all.

Suggested improvements
Waiting times were quite long. A snack / hot drinks machine would be great. Some people go completely unprepared and don't move out of the waiting room incase they miss their turn. A snack / hot drink may help give refreshments if needed.

Experience
Dignity/Respect
Involvement
Information
Staff