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30th August 2022


I’d had a total hysterectomy the day before and was feeling faint & light headed so I phoned & made an appointment to go in but still waited a hour & half . Then had my blood pressure checked then was sent to A&E apparently to have my bloods taken that had been done the day before leaving hospital. Then sat in A&E five hours had my blood pressure taken then was told to wait in the sitting area for a doctor & never got to see one . Left the A&E around 5.30 am with my elderly parents who had taken me as I couldn’t drive . We left as they said it would be another 3 hours to see a doctor so then we would of been sat 8and half hours . I signed some paper at reception to say I was leaving. The lady apologised I said it’s not your fault other people left to & there wasn’t that many people in A&E when I arrived ,10 maybe . The management want sacking there is no service no care . God help us if that’s what we’re paying for . I will never phone the urgent care again totally pointless for me . I could of gone A&E straight away & still not been seen . Shocking & scary if that’s the best we have . Not fit for purpose . Made me feel like I need to pay for private care and I don’t have much money but that no service is scary

Suggested improvements
I was seen taken blood pressure but moved onto A&E . I explained I had my bloods taken the day before.

Experience
Dignity/Respect
Involvement
Information
Staff