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Doncaster Urgent Treatment Centre 2021-03-22 Person 4 5 0

The out of hours service was excellent. The receptionist was very helpful and calming. Ron Wilkinson who dealt with me was very compassionate, empathetic and down to earth in his style.

Unfortunately, when I got to the hospital I was directed to the wrong department. They sent me to a and e instead. I politely explained to the receptionist that I had come to see the out of hours doctor and I had an appointment. I was briskly told to wait for the triage nurse . Luckily I saw another nurse who redirected me to the correct department. If the a and e receptionist had only listened she would have realised I was not in the right place! I know that nhs is under a great deal of pressure at the moment but I was already feeling quite ill and this episode wasted a lot of time. Otherwise thd nhs are doing a great job!