Share review of Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2022-06-07 Person 3 5 0

Took a long time to see a doctor, which I know is quite common, I had to go through the gp, the same day health clinic, 111, back to same day health clinic, it was stupidly more complicated than it needs to be. I would place the fault there mainly on my local go who took swabs instead of medicating based on symptoms knowing the swab results wouldn’t be available for nearly a week due to bank holiday. The reception at out of hours was very nervous about communicating with me as I lipread or sign, he didn’t seem to know what to do at all and didn’t give me confidence that I wouldn’t miss the doctor calling my name. The doctor who I saw simply eyerolled when told I lipread and didn’t hide her distain for having to remove her mask for me to hear her. I did say she could just write down for me instead but she just waved me off. Not a very nice bedside manner but she did throughly check me over and proscribed medication which made me better.

Provide deaf awareness to doctors and staff, give them other ways to communicate