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31st July 2023


Transfer from A&E to minor injuries was quite quick and the overall wait time was acceptable

Suggested improvements
In minor injuries there were 3 staff members sat in reception - apparently chatting - one (maybe a trainee) was doing nothing whilst the others were on the computers some of the time Don’t get me wrong - I accept that they were probably not the people who should be seeing patients - also that jobs were probably getting done - the optics however were not great and I imagine that the 4 families with young children may have found the apparent lack of any urgency quite annoying

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Food
Rating not given.