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5th January 2023


It took nearly three hours in the telephone queue to speak to someone, was told I needed to be seen by a doctor within two hours but call back was five and a half hours later. I was then given an appointment for 5:30am the following morning.

Suggested improvements
Not keeping people queueing for a long time to speak to someone. Give a time for a call back. The doctor I saw at my appointment was very good

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Food
Rating not given.