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26th September 2022


The rules and policies you have of being able to send someone home in pain because doctors can not give strong pain relief is barbaric. A person with a bad back being left sat on a chair for 4.5 hours in pain waiting for meds to be able to go home ... again barbaric.

Suggested improvements
Communication, listen and assist better. Signpost patient to where they can get help if you can't help them. Pharmacy to work in a timely manner 4 hour wait is not acceptable when patients can't go and collect it them themselves.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Food