Share review of Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2021-12-08 Person 2 5 0

The check-in staff member was very good and listened to me. The assessment nurse was horrendous, very rude and accused me of being a drain on NHS resources! I explained my circumstances and reason for coming to A&E to use the out of hours service, her reply was that everyone is entitled to time off work and I should have done this to use a doctor! This was the second time in my life that I have gone to a NHS A&E ward, I very rarely use a doctor, and try not to use the NHS due to the reason of wasting their time!! If I did not come across this particular lady then I would say overall the service was excellent. Actually, the doctor I got to see was excellent, listened to my symptoms and concerns, diagnosed what was the problem and prescribed medication which is working and been a great help.

Ensure you employ an assessment nurse who actually cares about her job, shows compassion and empathy to the patient. Not to make a judgement without knowing each individual’s background and circumstances!