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16th May 2022


The staff i spoke to were fine. It was a very busy clinic with 4 hour wait. It couldn't be helped as so many people were ill obviously. I heard receptionist deal with impatient people and appeared to be curteus I'm response to their demands to be seen quicker. The medical I saw was friendly and reassuring. This was the first time I have been to this clinic. Your staff have to deal with so many people not following rules. Not every one visiting wore masks. All staff did and I thank them for this. One parent per child, an extra person taking up a seat an ill person could have had. Adults with a companion... again another seat taken up where an ill person could sit. Some ill people were having to stand in the corridor Your team has their work cut out to police this. This is not your fault but selfish public.

Suggested improvements
Any wait time and lack of seating was out of your control.

Experience
Dignity/Respect
Involvement
Information
Staff