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5th August 2022


Avoid unless dying. 3 hour wait for call back from 111 on a late Thursday night. Made appointment for 2.15 am . Arrived 02.10 to be told "there are 6 people in front of you and a 2 - 3 hour wait. 2 people were asleep across the chairs. No ventilation in a drinking room from the 1930's and a receptionist clearly given up on life and manners. The 1 positive is that I have been able to visit the film set from train spotting whilst popping to the unique 1 and only toilet. 2 hours in ( now 4.15 am) and hearing the lady opposite us arrived at 11.30 for her appointment gives me even more confidence that anyone here either gives a damn or any care left in this soulless example of 3rd world treatment.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff