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12th October 2021


Because I got told on the phone I had an appointment at 3 for a walk in I got there 20 too 3 and I waited till 4 and I did not get a phone call till 7 I had no warning that it would of been that long not the first time I have been messed around by my gp and nurses this month

Suggested improvements
Tell the truth and don't say I have a walk in appointment at 4 so I came 20 minutes early to make sure I was there on time then have me waiting 3 hours its like the 4 time this month and every time I go in its always something different you actually need to check your patience not just take blood pressure and bpm actually check on them

Experience
Dignity/Respect
Involvement
Information
Staff